IRCTC Full Form: Benefits and Disadvantages of IRCTC

Want to know about IRCTC full form? The full form of IRCTC is the Indian Railways Catering and Tourism Corporation. IRCTC is created by the Ministry of Railways to supervise operations for online ticketing, railway catering, and tourism. As an Indian want to study abroad? If yes, then there are many best study abroad destinations for Indians such as the United States, United Kingdom and many more that offer Indians the best quality education. 

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What does IRCTC Stand for?

IRCTC stands for Indian Railways Catering and Tourism Corporation. IRCTC is established by the Ministry of Railways and has headquarters in New Delhi. On their official website www.irctc.co.in you can book your tickets online and also can book hotel rooms. You should only have an account for getting IRCTC online services. 

Missions and Visions of IRCTC

Missions:

IRCTC has some missions that have been a success. Some of the missions are: 

1. Providing online tickets: 

The main mission of IRCTC is to provide online tickets for travelling through trains in India. So, that passengers can travel without any inconveniences. IRCTC allows you to book tickets, make reservations and check whether trains are available or not with the help of a mobile app and friendly websites. 

2. Food Services and Catering:

Catering and food services are provided by IRCTC on Indian Railways. IRCTC ensures that passengers should get good quality and hygienic food while travelling on trains. Types of catering services that include e-catering facilities and pantry cars are managed by IRCTC. 

3. Package and Tourism Tours: 

IRCTC offers package tours and travel experiences for promoting tourism in India. The aim of IRCTC is to provide enjoyable and memorable experiences. It provides affordable and properly planned tour packages that cover tourist destinations which are popular. 

4. Digital Payments and E-ticketing: 

IRCTC places extreme value on promoting digital payments and e-ticketing in order to improve the ticket ordering process. For a safe and convenient ticket booking experience, it encourages users to use online payment options like net banking, debit cards, and digital wallets.

5. Improve the Overall Passenger Experience: 

IRCTC is dedicated to improving the overall passenger experience. It strives to provide comfortable and secure travel by continuously improving the facilities and services offered on trains, such as sanitization, bedding, and security measures for passengers.

6. Customer Service and Grievance Resolution: 

IRCTC works hard to deliver efficient customer service and prompt grievance resolution for passengers. In order to respond to passenger questions, problems, and ideas, it offers a dedicated customer service helpline and an online grievance redress system.

7. Partnerships and Collaborations: 

To provide a variety of travel-related services and partnerships, IRCTC works with a variety of stakeholders, such as state tourism boards, travel companies, and lodging establishments. This enables users to access additional resources and take advantage of complete travel options while travelling by rail.

Visions:

1. Seamless and Delightful rail travel experience:  

A seamless and delightful rail travel experience is what IRCTC aims to offer customers who use the Indian Railways. It makes an effort to make it easier the process of ordering tickets, looking up availability, and boarding trains.

2. Efficient and Modern Services: 

In order to fulfil the changing needs of passengers, IRCTC plans to provide efficient and modern services. This involves offering convenient internet channels and smartphone apps for purchasing tickets, choosing seats, and other travel-related services.

3. Catering and Culinary Services:  

Enhancing the quality of catering and culinary services offered on trains and at railway stations is a top priority for IRCTC. In order to accommodate the tastes and preferences of the passengers, it tries to provide hygienic, varied, and healthy food selections.

4. Tourism Promotion: 

IRCTC tries to promote tourism in India by providing attractive travel deals, such as vacation packages and special tour trains. It aims to highlight the diverse regions of the nation’s rich cultural history, scenic beauty, and tourist attractions.

IRCTC Awards and Achievements

1. IRCTC was awarded with National Tourism Award of Excellence by Ministry of Tourism, Government of India.

2. IRCTC was awarded with National Award for E-Governance in 2007-2008 along with the Department of IT, Government of India and Government of Haryana.

3. IRCTC was awarded the Genius of the Web Award in 2007 for Best E-Gov PSU Site by CNBC.

4. IRCTC’s Tourism Unit of West Zone has been awarded, Winner for the Category  Best Value Leisure Product. 

5. IRCTC has been awarded National Award for E-Governance Best Citizen-Centric Application for the year 2007-2008.

6. CSI-Nihilent E-Governance Award for Best E-Governance Project in 2007.

7. ICICI Bank Retail Excellence Award in 2005.

8. Path Breaker Award from Dataquest in 2004.

9. Path Breaker Award from Dataquest in 2003.

Benefits of IRCTC

1. Many people can book tickets at the same time.

2. You can book tickets using online payment methods and also by debit and credit cards. 

3. IRCTC offers travel cards to passengers who travel frequently. 

4. Passengers can also book Tatkal tickets on IRCTC. 

5. IRCTC will help in booking flight tickets also.

Disadvantages of IRCTC

1. As many passengers book tickets through IRCTC which leads to the site crash or gets hangs due to the traffic. 

2. Even after completing the whole ticket booking process the tickets do not get confirmed but the amount of tickets gets deducted from accounts.

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